vipyas Privacy Policy

1 Types of Information Collected

We collect various types of information to operate our services smoothly for you. This information is collected directly from you, or automatically when you use our platform.

1.1 Personally Identifiable Information

We collect the following information during account registration and verification:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• General occupational information

1.2 Financial Information

We collect the following financial information to process deposits and withdrawals:

• bKash, Nagad, Rocket, Upay account numbers
• Bank account number and branch details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal timestamps

1.3 Technical Information

We collect the following technical information to ensure the security and performance of the platform:

• IP address and device identifier information
• Browser type, version, and language settings
• Operating system and device information
• Login time, session duration, and usage patterns
• Information collected from cookies and similar tracking technologies

2 Purpose of Data Collection

vipyas collects and uses your information only for specific, lawful, and clearly defined purposes. We never collect your information for excessive or irrelevant reasons.

2.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Applying bonuses and promotions
• Providing VIP program benefits
• Storing gaming history and statistics

2.2 Security and Fraud Prevention

• Verifying account identity and preventing unauthorized access
• Detecting and preventing suspicious transactions
• Complying with Anti-Money Laundering (AML) regulations
• Detecting multiple accounts or fraudulent activity

2.3 Customer Service and Communication

• Providing support via live chat and email
• Sending platform updates and important notifications
• Informing you about relevant promotional offers (with your consent)

2.4 Meeting Legal Obligations

• Complying with applicable laws and regulations
• Fulfilling regulatory authority requirements
• Using information to resolve legal claims or disputes

3 Data Storage and Security

Protecting your personal information is our top priority. We adopt industry-standard technical and organizational measures to keep your data secure.

3.1 Technical Security Measures

• All data transfers are secured using SSL (Secure Sockets Layer) encryption technology
• Financial information is stored with AES-256 encryption
• Firewalls and intrusion detection systems remain active around the clock
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication is available

3.2 Data Retention Period

We retain your information only for as long as necessary. In general, even after an account is closed, some information may be retained for a defined period due to legal obligations. Once that period has passed, the information is securely deleted.

3.3 Employee Access Controls

Only authorized staff can access your information, and they are bound by strict confidentiality agreements. All data access activity is logged and regularly reviewed.

4 Data Sharing with Third Parties

vipyas never sells, rents, or gives your personal information free of charge to any other company. However, in limited circumstances necessary for operating our services, information may be shared with trusted partners.

4.1 Payment Processors

To complete bKash, Nagad, Rocket, Upay, and bank transfer transactions, we share the necessary financial information with the relevant payment service providers. This sharing is solely for completing transactions, and the respective provider's own privacy policy applies.

4.2 Technology Service Providers

Organizations that provide cybersecurity, cloud hosting, and analytics services are our contracted partners. They can access only limited information specific to their designated tasks and are required to comply with our privacy standards.

4.3 Legal Authorities

We may provide information in response to legal obligations, court orders, or lawful requests from competent authorities. In such cases, we always provide the minimum information necessary within the limits of the law.

4.4 Responsible Gambling Organizations

In the interest of ensuring responsible gambling, information related to self-exclusion or restriction lists may be shared with the relevant organizations when required.

5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions
• Performance Cookies: Used to monitor and improve website performance
• Functionality Cookies: Used to remember your preferences and settings
• Analytics Cookies: Analyze user behavior to help us improve our services

5.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

6 Your Rights

You have specific rights over your personal information. vipyas respects these rights and endeavors to fulfill them as promptly as possible.

6.1 Right of Access

You can contact us at any time to find out what information we hold about you. Once your request is received, we will inform you in detail within the specified timeframe.

6.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you can request a correction. You can update basic account information yourself from your profile settings.

6.3 Right to Erasure

In certain circumstances, you can request the deletion of your personal information. However, some information may need to be retained due to legal obligations or the protection of legitimate interests.

6.4 Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly for marketing communications. After you raise an objection, we will take appropriate action.

6.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact us via our 24/7 live chat support or by email at [email protected]. After verifying your identity, we will process your request as quickly as possible.

7 Protection of Minors' Information

vipyas is for users aged 21 and above only. We do not knowingly collect personal information from any minor. If we believe a person below this age limit is using the platform, we will immediately suspend their account and delete the associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

8 International Data Transfers

To operate our services, your information may sometimes be stored or processed on servers outside Bangladesh. In such cases, we ensure that adequate protection measures for your information are in place in the relevant country or organization.

For international data transfers, we always use industry-standard data protection agreements and encryption technology. The standard of protection for your information remains consistently high whether it is in Bangladesh or abroad.

9 Policy Changes and Updates

vipyas may update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you by email or through a platform notification.

The date of each update is noted at the top of the Policy. Continuing to use the platform after changes have been made will be considered your agreement to the updated Policy. We recommend that you visit this page regularly.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. We are always committed to protecting your privacy and take any concerns you have seriously.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We make every effort to resolve any request or complaint you have promptly. Our privacy team members are on hand around the clock to serve you.